Question 1

Tickets, Admission & Attendance

Accepted Answer

Collection of TicketsTickets purchased over the phone, from the Seafront office or online will be held at the Seafront office for collection Tickets can be collected either on the performance day or in advance during opening hours.​Posting of TicketsTickets are posted out within 24 hours of receiving an order and payment is completed. Postage is charged at £4.80 per transaction ( UK only ). Tickets are sent out by Royal Mail 'Signed For', due to fire safety regulations at venues they cannot be replaced if lost. This means that they require a signature on receipt. If there is nobody at home when the Post Office call, you should find that they have left a card with instructions: check this carefully, but usually you will have seven days to collect your tickets from the delivery office.
Non-Delivery of TicketsIf you have not received your tickets by ten working days prior to the gig, please call us on the telephone (01323 410611) for advice. Don’t leave it until the last minute!Sometimes (mistakes happen) the Post Office may attempt delivery but not leave a card. In this case your tickets are likely to be at the delivery office – give us a call first so we can check if they’ve been returned to us, and look up the reference number for you if not.Customers purchasing from other outlets are advised to consult individual ticket policies
Lost & Stolen TicketsWe can't always replace your tickets, so treat them like cash and keep them in a safe place out of direct sunlight and moisture. Tickets are printed on heat sensitive paper, so any contact with high temperatures will turn them completely black and they won't be valid, so please keep this in mind. Don't attempt to laminate them!Refunds & ExchangesWe regret that tickets once purchased, cannot be refunded or exchanged. However, we will accept tickets for resale and once resold the value of the tickets will be issued as customer credit less £2.00 admin charge. Tickets will be eligible for resale only after all of the venue's own tickets, for that event or concert, have been sold. In the case of a cancelled performance, including cancellation or postponement caused by the weather,  see bad weather policy below. Photography and RecordingsBy attending an event, ticket holders consent to being filmed, photographed or recorded as a member of the audience and the resulting materials being used in commercial distribution and publication without payment or copyright. Food & DrinkDrinks purchased outside of the venue are not permitted into the premises except sealed bottles of water. If you have a medical reason for bringing any other drink into the venue please inform the box office ahead of the event so we can make staff aware. Most food items will be allowed into the venue. If you want to check the items you intend to bring will be allowed into the bandstand, please email or call us ahead of your visit. Drinking glasses, bottles, any other glass items and cans are not permitted in the Bandstand, including the balconies. SearchesFor security reasons, security searches of bags, clothing and all other items may take place as a condition of entry. Eastbourne Bandstand reserves the right to confiscate items which may cause danger or disruption to the event or others attending the event.Refusal of Admission or Removal of PersonsThe Management of the Eastbourne Bandstand reserves the right to refuse admission or attendance to any person and to remove persons from the premises for any reason where necessary.The Management of Eastbourne Bandstand reserves the right to refuse admission and/or eject any person appearing to be intoxicated or under the influence of drugs or otherwise behaving dangerously or inappropriately. No refunds will be given under these circumstances Subject to ChangeThe Management of the Eastbourne Bandstand reserves the right to make any alterations to an advertised programme or event. Validity of TicketsOnly tickets purchased via our website, at the Eastbourne Bandstand Box Office or from approved agents are valid for admission. Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission.Eastbourne Bandstand will not take responsibility for the validity of tickets purchased from unauthorised agents or other sources. Babies & Small ChildrenBabies and small children (under 3 years old) are welcome but some performances may not be suitable due to loud volume.
Child Ticket AgeChild Tickets 3 to 16 years inclusive

Question 2

Concessions, Discounts & Special Offers

Accepted Answer

There may be concessions available from time to time for some performances. These will only be available when supported by proof of the entitlement.
To enjoy greater discounts and specials join friends of the Bandstand. Not only will you enjoy a wide range of benefits, you will also be supporting the venue. Pick up a leaflet. 
Friends of the Bandstand discount is applied to the card holder's ticket only. 
Advance 'Early Bird' discounted tickets are available up to 6pm on the day of the event booked for.
We reserve the right to introduce special offers and discounts without notice. Tickets already purchased will not qualify for these offers.
Discounts and special offers apply to full price tickets.
Only one offer, discounts, membership discounts or concession can be used in each transaction or concert. Offers, discounts, membership discounts or concessions can not be combined.
Groups Concessions apply on concert tickets for groups of 15 or more if booking for the same concert at the same time.
Discounts are applied automatically at the time of booking, either online, over the phone or face to face.

Question 3

Code of Conduct

Accepted Answer

We aim to provide a safe and comfortable environment for everyone to enjoy their visit
You can help us do this by:
Respecting the staff, the building, the contents and other visitors.
Not smoking or vaping anywhere within the Bandstand or balconies.
Not bringing your dogs into the bandstand, other than assistance dogs
Not  displaying anti-social behaviours
Switch your mobile off or switched to silence once events and performances have begun.

Question 4

Alcohol, Drinks & Prohibited Items

Accepted Answer

Only alcohol and drinks that are purchased on the premises may be brought onto the premises. We reserve the right to search concert goers and confiscate then destroy any drinks brought or attempted to be brought onto the premises.Glass or sharp implements are prohibited and will be confiscated.
No outside drinks are permitted into the venue except sealed bottles of water (the bottle cap seal must be intact when presented to security). If you have a medical reason for bringing any other drink into the venue please inform the box office ahead of the event so we can make staff aware.

Question 5

Refunds & Exchanges

Accepted Answer

We regret that tickets once purchased, cannot be refunded or exchanged.
However, we will accept tickets for resale for a sell-out event , once resold the value of the tickets will be issued as customer credit less £2.00 admin charge. Tickets will be eligible for resale only after all of the venue's own tickets, for that event or concert, have been sold.
 
Bad Weather
The stage and parts of the venue are undercover and on average 98% of performances go ahead. Refunds will not be given due to inclement weather unless the event or concert is cancelled by the management. If a concert or event is cancelled by the management due to adverse weather or any other exceptional circumstances before half of the scheduled concert has taken place then a refund will be offered.
 
Refund Due to Cancelation
Refunds must be claimed with 14 days of the scheduled performance.

Question 6

General

Accepted Answer

Some seats may have restricted views of the stage.
Seats cannot be reserved and are not guaranteed.
The level you enter the Bandstand on is the level you must stay on.
We reserve the right to refuse admission on account of health and safety, environmental or security concerns at our discretion and to make changes to the advertised programme owing to circumstances beyond our reasonable control.
Strobe lighting can cause epileptic fits.
Loud music can damage hearing.
CCTV is in operation on the premises for the purposes of crime prevention and detection.
Eastbourne Borough Council accepts no responsibility for any personal property brought on to the premises.
If there are no age restrictions advertised, the ticket buyer takes full responsibility for exposing the child to the content and context of the event.
Under 14s must be accompanied by an adult.
Some performances may have specific conditions of sale. These will be listed on the event pages for that event on this site and it is the responsibility of the ticket holder to check this before they purchase tickets.
All performances dates, times, prices and artists are subject to change without notice.
Scheduled concerts are usually at least an hour long.

Question 7

Special Needs / Disabled

Accepted Answer

If person who requires assistance to access or move around the bandstand then their Carer/Assistant is entitled to a free PA ticket for this purpose.
PA tickets can only be ordered online once registered for a PA Ticket, please call the Bandstand box office on 01323 410611 or pop into the Seafront Office. MORE INFO>>

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